Change In Faces Company Service Policy
At Change In Faces, we are committed to providing our customers with an exceptional shopping experience through high-quality beauty products, excellent customer service, and satisfaction-focused policies.
Customer Satisfaction Guarantee:
We stand behind the quality of our products and are dedicated to ensuring every customer is satisfied with their purchase. If you are not completely happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase. Please provide proof of purchase, and the product must be in its original condition for eligibility.
Shipping and Delivery:
Orders are processed and shipped within 2-3 business days. We offer standard and expedited shipping options to fit your needs, with tracking provided for every order. Shipping times may vary based on location and method selected at checkout. We strive to ensure timely and reliable deliveries.
Product Support and Inquiries:
We are here to assist with any product inquiries, usage guidance, or customer concerns. You can contact our customer service team via email or phone for personalized support. Our team is trained to handle all queries professionally and efficiently.
Ethical and Sustainable Practices:
We prioritize ethical sourcing and sustainability in our product development and business practices. Our vegan beauty line is created with cruelty-free ingredients to ensure both environmental responsibility and high performance.
Consultation and Expert Advice:
Change In Faces offers professional consultations for customers seeking expert advice on product selection and beauty routines. Whether through our online channels or at future in-store locations, we aim to help you make informed choices that suit your individual needs.
Privacy and Data Protection:
We value your privacy and are committed to protecting your personal information. All transactions and data shared with Change In Faces are securely encrypted and used solely for order processing and improving our services. We never share or sell customer data to third parties.
Future Expansion and Services:
As we grow, Change In Faces aims to offer a luxurious one-stop beauty experience through mini beauty bars across the country. These locations will feature the latest beauty products and services, integrating AI technology for personalized and efficient customer experiences.
We are dedicated to continually improving and expanding our service offerings to meet the evolving needs of our customers.